2011: A Year of Uplifting Service
Dear Readers, Friends and Colleagues, As we leave 2010 behind and move into a new year shining with promise, I ponder how to make this the best year yet. I believe the key is an unwavering dedication...
View ArticleGoogle and Motorola – A Customer Service Divorce?
Contributed by UP! Your Service Google has a pretty good reputation for customer service. The world’s largest search engine gives people the results that they need. Their Google Docs suite is free and...
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From 2nd Class to World Class in 24 Months: How Air Mauritius Achieved the...
Two years ago the national airline of Mauritius was struggling with financial losses, poor customer service ratings, and low staff morale. A new CEO and dedicated top team launched a bold attempt to...
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The 4-Star Turnaround: How a Struggling Island Airline Revolutionized...
Two years ago, this island airline struggled with a $30 million loss, mediocre service ratings, and bad morale. Thanks to a dramatic culture shift, it’s profitable again and has earned the prestigious...
View ArticleLUX* Resorts & Hotels: The “Serving To Win” Webinar
In early 2011, LUX* Resorts & Hotels (formerly known as Naiade Resorts) was in trouble – accumulating heavy losses, high expenditures and costs, unable to meet commitments. Three years later LUX*...
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This Simple Strategy Will Uplift Your Service Education
Steris is a global leader in infection prevention and surgical technologies based in the US and serving clients around the world. Leaders of the North American Service organization wanted to create...
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I am stepping UP to service – and happy to be here!
Ron Kaufman and Linda Spicer-Tan at UP! Your Service I am into the second week of my new job and today, I brought to work a book that has greatly influenced me over the past 10 years. The book, UP!...
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